Your hotel accommodation manager

Our mission

Ernestine is your trusted partner for the optimized and hassle-free management of emergency accommodation for passengers and air crew.

10+

15+

Years of experience in hospitality and aviation

Satisfied clients

UE 261, Sturgeon, CEJ 17 Septembre 2015

DOT Part 250 & 382

CRO : Trainning with MedAire

Emotional Pets

Processing lawyer files, court summons and DGAC seizures

CEE 889 YUL

CEE 1107/2009

Are you satisfied with your emergency accommodation solution?

Our experience shows that few airlines are satisfied with their emergency accommodations and want to improve their solutions

Insufficient planning

An operational concern for the station manager

An unpleasant customer experience

An obstacle course for already stressed passengers

A significant financial risk

Uncontrolled costs

Accommodation management in the event of AOG

Discover our expertise in emergency hotel accommodation management for airlines, with innovative solutions and unique advantages.

Serving your crews

Our crew hotel expertise includes research, contracting, operational and financial management, with payment automation and reporting. We ensure satisfaction and efficient treatment of needs and disruptions.

Modular additional services

Throughout your passengers’ journey

At the airport

Solution connected with your tools

After the flight

Automation of validation of eligibility and compensation in the event of delay

Before the flight

Semi-automation on classic scenarios with human relay if necessary

Our commitments

Our commitments are based on optimized management of emergency accommodation, ensuring efficiency, cost control, and satisfaction of passengers and crew. We are dedicated to providing reliable and personalized solutions for every situation.

Service excellence

Talk to your customers when they need it, facilitate their access to information and assist them 24/7.

Operational efficiency

Automate low added value tasks, communicate reliable information from the first contact and measure customer satisfaction.

Control costs, improve ROI.

Cost reduction

They trust us

Frequently asked questions

What types of accommodation do you offer for passengers in the event of an emergency?

We offer a range of accommodation from budget hotels to luxury hotels close to airports, depending on the needs of your passengers.

How do you manage costs for emergency accommodation?

We negotiate fixed rates with our hotel partners and ensure contractualization in advance to guarantee cost control.

How does the reservation process work in the event of an AOG?

Once the AOG is known, we contact partner hotels to block the necessary rooms at contract prices and coordinate ground transportation for your passengers.

Do you offer additional services for passengers during their stay?

Yes, we offer additional services like ground transportation and hotel assistance, to ensure a comfortable and hassle-free stay.

How do you measure passenger and crew satisfaction?

We use automated reporting and systematically collect feedback to continually evaluate and improve our services.

What advantages does your service offer compared to internal management of emergency accommodation?

Our service offers simplified management, controlled costs thanks to pre-negotiated rates, and fast and efficient passenger handling, which allows your staff to focus on other operational priorities.

Discover our services in action!