Modular additional services

They trust us

Before the flight

Cancellation and refund

Practical information on flights and franchises

Modification avant le départ

Management of requests on social networks

Reprotection / Reimbursement in the event of a change of flight program

Before the flight, we offer proactive and automated management of reservations and changes to ensure a smooth and worry-free experience for your passengers.

At the airport

Communication in the event of an irregularity

Points of interest information at the airport

Flight schedule information

Hotel assistance: direct communication to the passenger

Reprotection / Refund in the event of cancellation or delay of more than 5 hours.

At the airport, we provide real-time, connected assistance to manage unforeseen events, coordinate transportation and ensure passenger comfort.

After the flight

Claims processing

Airline services: TGV Air, Meals, Franchises, seats...

Automation of processing of compensation requests in the event of delay

Baggage: Damage, late delivery, loss & secondary searches

After the flight, we ensure effective management of compensation and feedback to optimize passenger satisfaction and simplify follow-up processes.

Ensure the comfort of your passengers in all circumstances!

Accommodation management in the event of AOG

Discover our expertise in emergency hotel accommodation management for airlines, with innovative solutions and unique advantages.

Serving your crews

Our crew hotel expertise includes research, contracting, operational and financial management, with payment automation and reporting. We ensure satisfaction and efficient treatment of needs and disruptions.

Ernestine's emergency airline hotel management services are truly exceptional.

Sophie Martin

I am very satisfied with Ernestine's expertise in the field of emergency hotel accommodation management.

Pierre Dubois

Frequently asked questions

How do your services connect with our existing tools?

We integrate our services with your existing systems using our technological expertise, ensuring smooth communication and efficient management without interruption.

How do you manage costs for emergency accommodation?

We negotiate fixed rates with our hotel partners and ensure contractualization in advance to guarantee cost control.

How does the reservation process work in the event of an AOG?

Once the AOG is known, we contact partner hotels to block the necessary rooms at contract prices and coordinate ground transportation for your passengers.

What advantages does your service offer compared to internal management of emergency accommodation?

Our service offers simplified management, controlled costs thanks to pre-negotiated rates, and fast and efficient passenger handling, which allows your staff to focus on other operational priorities.

How do you measure passenger and crew satisfaction?

We use automated reporting and systematically collect feedback to continually evaluate and improve our services.

Do you offer additional services for passengers during their stay?

Yes, we offer additional services like ground transportation and hotel assistance, to ensure a comfortable and hassle-free stay.

Discover our services in action!