Accommodation management

They trust us

We identify and contract options beforehand

Identification and inspection of establishments near airports

Negotiation of fixed rates

Needs analysis (positioning, market, customer segments, etc.)

Proposal for accommodation choices

Daily visibility on hotel availability

Contracting of various land transport:
better efficiency and cost reduction

We manage your hazards directly and control operations

Land transport mobilized according to needs, always at contractual rates

Operational coordination of field actors for appropriate service delivery.

Once the AOG is known, our real-time data makes it possible to predict the number of rooms to be blocked per hotel, at contractual prices.

We optimize processes after the crisis

Systematic feedback to better manage future crises, with corrective action plans

Constant monitoring of new threats or opportunities per stopover (rates, availability, construction, openings and closures, etc.)

Considerable simplification of management (invoicing & payments) for the company

Concrete case of AOG

No rerouting found, airline triggers Ernestine.

Serving your crews

Our hospitality expertise also extends to the needs of your crews, offering personalized solutions to ensure their comfort and satisfaction at every stage of their stay.

Research & Contracting

• Understanding needs, local research, global crew options

• Effective RFP process conducted on your behalf

• Negotiation and conclusion of contracts (hotel and transfer)

Operational management

• Regular inspection of hotels

• Measuring crew satisfaction

• Processing feedback from crews

• Daily and monthly booking reports

• Disturbance management

• Automation and consolidation of invoicing

• Automated reports

• Payment automation and consolidation

Financial management

Ensure the comfort of your passengers in all circumstances!

Modular additional services

Throughout your passengers’ journey

At the airport

Solution connected with your tools

After the flight

Automation of validation of eligibility and compensation in the event of delay

Before the flight

Semi-automation on classic scenarios with human relay if necessary

Ernestine's emergency airline hotel management services are truly exceptional.

Sophie Martin

I am very satisfied with Ernestine's expertise in the field of emergency hotel accommodation management.

Pierre Dubois

Frequently asked questions

How do you manage emergency accommodation costs?

We negotiate fixed rates with our hotel partners in advance and ensure clear contractual arrangements to control costs and avoid unpleasant surprises.

How does the reservation process work in the event of a disruption?

Once the alert is given, we immediately contact partner hotels, reserve the necessary rooms, arrange ground transportation and coordinate with the ground team to inform and direct passengers.

What are the advantages of your accommodation management service compared to in-house management?

Our service offers simplified management, controlled costs thanks to pre-negotiated rates, and fast and efficient passenger handling, allowing your staff to focus on other operational priorities.

Do you offer assistance with transporting passengers to accommodation?

Yes, we arrange and coordinate ground transportation services, such as buses and shuttles, to ensure the quick and safe transfer of passengers to hotels.

How do you integrate your services with airline systems?

We have technological expertise that allows for seamless integration with your existing tools or the implementation of our personalized solutions, ensuring efficient and uninterrupted management.

What feedback do you offer after handling an emergency?

After each event, we provide detailed reports and analyze feedback to continually improve our services and anticipate the future needs of your company.

Discover our services in action!