Our services

They trust us

Accommodation management in the event of AOG

Discover our expertise in emergency hotel accommodation management for airlines, with innovative solutions and unique advantages.

Serving your crews

Our crew hotel expertise includes research, contracting, operational and financial management, with payment automation and reporting. We ensure satisfaction and efficient treatment of needs and disruptions.

Modular additional services

Throughout your passengers’ journey

At the airport

Solution connected with your tools

After the flight

Automation of validation of eligibility and compensation in the event of delay

Before the flight

Semi-automation on classic scenarios with human relay if necessary

Advantages

Of our solution for your airline

Operational support

Integrated into your tools & processes

Simplicity

Controlled costs

Careful customer experience

Brand image enhanced

Ernestine's emergency airline hotel management services are truly exceptional.

Sophie Martin

I am very satisfied with Ernestine's expertise in the field of emergency hotel accommodation management.

Pierre Dubois

Frequently asked questions

How do you ensure crew satisfaction?

We understand the specific needs of crews and offer personalized solutions, including finding and contracting suitable accommodation, as well as managing feedback.

What accommodation options do you offer?

We offer a range of accommodation from budget to luxury hotels, negotiated in advance to ensure competitive rates and immediate availability in case of emergency.

How do you integrate your services with our existing systems?

We have technological expertise allowing seamless integration with your existing tools or the implementation of our personalized solutions, ensuring efficient and uninterrupted management.

What measures do you take to guarantee the quality of accommodation?

We carry out regular inspections of partner hotels and systematically collect feedback from passengers and crew to ensure a consistent and high level of quality.

How do you manage billing and payments?

We automate and consolidate invoicing and payments to simplify the process and ensure complete transparency, allowing you to receive a single detailed monthly invoice.

Do you offer transportation services for passengers?

Yes, we organize and coordinate ground transportation services, including buses and shuttles, to ensure the smooth and rapid movement of passengers between the airport and hotels.

Discover our services in action!